COVID UPDATE: Yes we are open and still shipping!

Refund & Returns

Returns 
Nanoblock Australia offers a 30 day refund & exchange policy on all orders.  
To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging. 
To complete your return, we require a receipt or proof of purchase. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.   If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 business days. 

Exchanges
We only replace items if they are defective, damaged or in their unopened original condition. 

Shipping 
You will be responsible for paying for your own shipping costs for returning your item. 

To return or exchange your product, please contact us at hi@nanoblock.com.au and we will be happy to help

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